Please describe your proposed solution
We are addressing the challenge of inefficient service delivery and coordination among providers who need to assess and verify eligibility for services across different organisations. Currently, eligibility assessments are often duplicated or delayed because there’s no easy way to share these assessments in a trusted, streamlined manner. This creates inefficiencies and unnecessary burdens on both service providers and the community members they support.
Our solution is to issue Verifiable Credentials (VCs) that allow a service provider to assess someone’s eligibility for services and securely share this information across organisations. By using VCs, the “paper-trail” of eligibility remains with the individual or family, giving them the autonomy to present verified eligibility to other service providers. This saves time, reduces duplicated assessments, and gives the community member greater control over their data and access to services. Our solution will need to work for the community where they are, so will likely be mobile-friendly. Exactly the form of that will be revealed through the design / architecture phases.
Our approach builds on our proven experience working with Indigenous communities in New Zealand and takes a phased, safe approach by first focusing on simple use cases like service eligibility. Starting with K’aute Pasifika, we will issue and verify eligibility credentials within at least two of their internal service providers and engage an external provider to trial cross-organizational verification. This will empower the community to control their own service eligibility data, save time for providers, and create a scalable model that can be replicated across other communities.
UPDATE: we’re able to confirm the following partners for cross-organization verification:
- terunanga.org.nz - a Maori healthcare organisation
- waikatowomensrefuge.co.nz - a domestic violence support service