Please describe your proposed solution
Taxi drivers in Ghana have become very uncompetitive with the private driver applications such as Bolt, Uber, and Yango due to weak customer service attitude. Drivers in the private vehicle businesses are trained and act more professionally and would be preferred each day by people. For lack of training in customer service, most Taxi drivers have lost their clients, and we propose this training for them to recapture some level of market share. Poor customer service would always lead to loss of client. This project intends to select based on initial screening, drivers who have taken on this job due to unemployment and create awareness on project catalyst, to give them opportunity to participate in the community. We shall ensure before training is conducted, an initial screening is conducted to be able to select Drivers with higher education for easy communication of Cardano and Project Catalyst. This training would be targeted at a minimum of 200 drivers with 40 of them in a session resulting in 5 sessions.
The planned approach consists of three stages:
Stage 1: Inception Activities
- Initiate a meeting with the Ghana Private Registered Transport Union to discuss the initiative
- Create and administer a needs assessment questionnaire
- Analyze the assessment results and design a training curriculum
- Develop a training plan and inform drivers about the training
Stage 2: Material Design
- Create customer service training materials
- Develop training materials for presenting Cardano Project Catalyst to selected drivers
Stage 3: Training Delivery and Reporting
- Conduct five training sessions, each lasting two days
- Generate reports for each training session
- Project close out report