Please describe your proposed solution.
Private postal carriers have a monopoly on the shipping information of the items they handle. This results in an information asymmetry between the carrier and client when the package suffers damage during transit.
The figures for these damages in the U.S. are staggering:
Damaged products cost manufacturers approximately 1% to 2% of their total gross sales. This equates to an estimated $15 billion annually in lost revenue.
On average, one in ten e-commerce packages arrives damaged. Based on an annual volume of 8.6 billion packages shipped, that’s 860 million damaged parcels and re-shipments.
The cost ripples through the entire industry as insurance companies have to investigate the claims, replacement items have to be shipped, and people have to spend a lot of time pursuing their claims.
Our proposed solution is a dApp that scans a package using the camera of a commercial phone and links it to a UTxO on-chain. The recipient does the same, the two images are compared using an A.I. to establish if it was damaged.
The record on the ledger verifies how a package looked at the moment it was shipped compared to when it arrived. The trail helps with claims and also opens up shipping information to everyone.
Benefits
- Customers can determine if a package has been tampered with while en-route.
- SmartPack makes packing suggestions that will reduce the chance of damages
- SmartPack performs OCR address verification
Across all SmartPack customers the following is measured:
- Damage / tamper rate by transportation method
- On-time delivery rate
- Intra-carrier damage rates (FDX Dallas to Little Rock, versus Dallas to Memphis)
- This data is used to suggest the best carrier based on route and transit time
The main 3 gains are:
- Transportation Carriers can verify shipment integrity en-route with SmartPack.
- Carriers can perform sort by fingerprint when address labels are damaged.
- SmartPack data can be leveraged in claim disputes.
SmartPack customer flow
- The customer creates a package for shipping
- One or more photographs of the shipment are created via a phone app
- SmartPack creates a virtual fingerprint based on the photographs
- SmartPack makes suggestions on better packaging and verifies addresses via OCR
- Shipment is given to the carrier
- Optionally carriers take advantage of SmartPack verification while in transit
- Once delivered, the receiving customer takes photos of the package via the app
- SmartPack certifies shipment integrity or identifies the likelihood of damage / tampering
- Shipment fingerprints and significant shipment events are written to the blockchain throughout the SmartPack process and used for audit/claim purposes as needed