Please describe your proposed solution.
Background
Government and travel-related solutions (travel websites, tour operators, booking engines, hotel property management systems, review systems, CRM, loyalty systems) are spending enormous efforts to capture traveller information and at different stages of the journey.
This information is used by the systems to give the traveller the best experience but also for compliance with authorities.
The traveler has to share the same information multiple times which is time-consuming, he/she does not have any control over their personal data and how it is being saved and treated.
Service providers such as hotels need to integrate this content from various sources and invest heavily in integration systems and CRMs. This creates an additional risk for service providers from not “owning” the customer experience and not being able to assure the privacy and security of their customer data.
The solution
Our vision is to create a Traveller Identity that can be used across the hospitality ecosystem. The attached image shows the various traveller journeys possible when booking hotel rooms. It is a simplified version as there could be many more cross-connection.
Our group is filing a series of proposals that would result in the most comprehensive decentralised hospitality booking ecosystem on the market. See below a checklist of the planned Traveler ID integrations and our progress:
- Integrate RateTiger hotel website booking engine (Funded in F8)
- Grow number of hotels using Traveler ID <> RateTiger integration (this proposal, F9)
- Integrate other hotel website booking engines (Proposed in F9)
- Integrate Online Travel Agency (Proposed in F9)
- Integrate Property Management System (Planned for F10)
This collaboration will be the showcase that integrating traveller ID is possible across the multiple booking opportunities for the traveller. It will then incentivise discussions with the industry actors about blockchain implementation and will position Cardano as a leader in the field.
In Fund 8 we proposed and got funded to showcase that we can connect travellers ID with hotel booking engine website. The project is progressing very well and we expect to finalize it by the schedule suggested if not before.
This proposal focuses on extending the impact of our F8 proposal by convincing 10 of Rate Tiger’s new and existing hotel clients to adopt the Traveler ID plug-in.
Our objective with multiple proposals is to showcase and build the infrastructure to be able to connect Traveller ID to all the various booking sources and up to the hotel PMS - property management system.
<u>Our focus in this proposal</u>
Our work in this proposal is split into two parts:
- Marketing and Sales
Compile and qualify a list of hotel targets and follow structured marketing and sales plan to convert at least 10 targets into active customers.
- Implementation
Implement the Rate Tiger Traveler ID plug-in with every converted customer and provide onboarding support.In the promotional activities for these new customers, we propose to incentivise the first 50 travellers per Hotel to adopt the Traveler ID solution with a $20USD in ADA payment. This has the added benefit of also helping to drive new customers for the hotels and new users for Cardano.
We can make some estimates about the MVP and pilot based on our knowledge of the market:
Our MVP will focus on a narrow and needed solution for travellers and hotels: integration of decentralised ID interactions into an more hotels process, enabling one-click form filling and efficient booking completion.
The solution has the potential to achieve a completely new form of handling for traveler information within the hospitality industry.
- Travelers control and manage their identity to fulfil transactions such as booking, check-in and payment. Never re-enter the same details twice, always know what data you are sharing with whom, and benefit from tailored services.
- Hotels offers a seamless and privacy-preserving customer experience while reducing technology and transaction costs by establishing the efficiency of information management.
As per the workflow proposed in our F8 proposal, the Rate Tiger integration offers the following flow:
The approximate workflow is as follows:
- User reaches the moment of booking on the online booking engine.
- User scans a QR code on booking engine to trigger SSI interaction
- User receives and accepts consent request in ProofSpace App to share verifiable identity, demographic and payment information with the booking engine.
- Booking engine receives and processes booking request.
- User receives booking confirmation as verifiable credential (VC).
- Hotel receives order details from booking engine.
- User shares booking confirmation VC and ADA wallet address (and a guide how to open an address if he/she does not have one) with smart contract to trigger ADA20 payment to their designated address.
- User can share booking confirmation VC with hotel on arrival to complete check-in.
Future stages:
- Increase the number of onward interactions that are possible for the user inside the hotel.
- Increase the number of participating hotels, travel agencies and third-party systems.
Business model
Once the model is established and more hotels will start adapting the solution, hotels will pay a licence fee (monthly or annual) which is a common model for technology services in the hospitality industry.
How we will do this:
The integration with Rate Tiger booking engine will be production-ready by end-July, with a test integration ready sooner.
The solution is enabled by the combination of technologies from Atala PRISM, ProofSpace and eRevMax.
- Atala PRISM is being integrated into the ProofSpace no code decentralized ID platform as part of a Fund 7 proposal entitled No-Code SSI SaaS for mass adoption (see <https://cardano.ideascale.com/c/idea/385204>), completing in June. ProofSpace is already live with Hyperledger Indy credentials, meaning that we can production deployments prior to the production launch of Atala PRISM by IOG.
- The ProofSpace platform can be used to define the credentials, service profiles and service interactions (collectively “the workflow”) for travel services and travellers.
- The ProofSpace platform has existing integrations with ID verification and KYC providers for a higher level of identity assurance.
- Integration with the travel services and industry platforms can be achieved using eRevMax extensive integration infrastructure, including Rate Tiger booking engine.
The combination of these technologies and the project team’s existing large hospitality network and customer base gives this proposal a high chance of success and scale.
Impact of this proposal
The impact will be proving the integration of reusable decentralised ID within a hotel booking process and the technology cycle from traveller ID creation to booking confirmation.
b.1. Impact For Travelers
In the big picture, a traveler identity will be structured as a multi-layer credential to allow for the fulfillment of a range of possible transactions. Travelers can use the ProofSpace App, enabled with Atala PRISM credentials, to manage their credentials and complete interactions with third-party services.
- Official identity - passport and/or national ID information.
- Health - allergies, disability and access requirements, smoking preferences, COVID-19 vaccination/test status.
- Demographics - age, sex, gender pronoun preferences, marriage status, children, occupation.
- Travel preferences - seat location, floor preference, trip type (vacation, business), nutritional.
Travellers will actively provide their consent for the data sharing and complete the transaction with a single button on their phone.
Each time they reuse their multi-layer decentralised ID, they save time, claim greater control of their privacy and expand their personalised Traveller Identity Ecosystem - a network of services that aggregate around them and their preferences.
b.2. Impact For Hotels
Hotels can offer an improved booking experience to their customers, a unique value proposition to privacy-minded travelers and a way to attract new customers to their website.
In the future, we can relate and connect hotels to other services in the Cardano ecosystem such as wallets or travel NFTs and enable ada payments for participating hotels.
Some possible interactions for hotels include enabling the traveller to:
- Make a booking
- Earn loyalty points
- Set personalized hotel preferences
- Document confirmation process made easy (e.g. passport)
Through these interactions several internal goals can be achieved by the hotel
- Identity verification and KYC
- Document verification
- Payment verification
- Data privacy and consent management
- Customer identity access management (online or offline)
- SSI OAuth
- Fraud prevention
- Regulatory compliance transaction monitoring
Each time the traveller uses their reusable traveller ID, the hotel provides them a better customer experience while creating a direct connection with the traveller for their future travel needs.
b.3. Impact For the Cardano community
Reusable ID for international travel represents a current market opportunity of $1bn, expected to expand to $4.82b by 2026 (Liminal 2022, <https://liminal.co/reports/market-opportunity-for-reusable-identity/>). This proposal unlocks the potential for Atala PRISM credentials to become the dominant credential format used in the travel sector, and will immediately start driving new users and transactions to Cardano through ADA incentive and use of PRISM credentials.
Business model:
A small commission from each booking will be paid for the service, which is a common model for technology services in the hospitality industry.
Please describe how your proposed solution will address the Challenge that you have submitted it in.
From the challenge:
What dapps, products and integrations can be implemented to bring impactful use cases to Cardano ecosystem that help drive more adoption?
From the challenge: Cardano needs a thriving ecosystem of different Dapps, products and integrations for the community to use that increasingly become the better alternatives over current centralized providers. The more interesting and useful the products and integrations are that can be built in the ecosystem the more reasons people have to interact with the Cardano blockchain that can help further drive more adoption, feedback, growth and even
The suggested proposal will deliver a PoC of a multiple hotels are using digital ID in their booking process. It is a specific use case that is typical for the hospitality industry and that could be replicated into a potential $4.8b market (Liminal 2022). The team has the experience and network to scale such a solution and integrate it with B2B relevant systems. If successful, this use case would drive significant usage of PRISM credentials in the hospitality industry. The lessons and insights gathered through this proposal would offer a set of principles for how SSI can be effectively introduced to this vertical.
A major part of the proposal is about giving people a set of portable “Traveller ID” credentials which they can carry around with them and use to complete travel related transactions and requirements.
From the challenge: Ecosystem maturity requirements - Why is this product or integration suitable for execution right now?
The hospitality industry is a massive one and inspires each and every one of us. Blockchain technology could be a major part of creating a new type of booking experience. However, not all the Cardano technology infrastructure is ready. This is why we choose a modular approach where we are first mak POC of the integration with the booking engine and not aiming to get 10 hotels to use the solution and coordinated by two expert companies Proofspace and eRevMax. It will enable us to start working on this important industry, creating use cases, and traction, and provide more technology solutions as they come available. This is the first step of many to bringing blockchain technology to this important industry.
What are the main risks that could prevent you from delivering the project successfully and please explain how you will mitigate each risk?
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Travel industry resistance from major players that might perceive it as a challenge. eRevMax has the technology infrastructure and personal relationships to initiate collaboration and co-design with key stakeholders.
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Security and assurance of traveller data is a top priority but also a challenge. eRevMax has a lot of experience in mitigating this area.
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Level of engagement from Hotel partners in the implementation process. The implementation will be run with a Hotel that is an existing close partner of eRevMax, and their efforts on the implementation will be partially covered in the budget for this proposal.